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FAQ + Support


What is your cancellation policy?

In order to respect and protect our talented nail artist's time, we require that any cancellations or adjustments to an appointment be made 24 hours in advance. Our amazing technicians book up quickly. By having advance notice, we have the opportunity to book another client looking for an appointment. You can cancel or adjust your appointment by calling or emailing! Clients that fail to provide a 24-hour notice of cancellation will be charged the FULL AMOUNT of their service PLUS 20% GRATUITY.


Will you help with equipment & product selection?
Once new owner on-boarding begins, we will lead you from start to finish in every
aspect of pre-launch to getting your doors open. In addition to weekly calls, our staff
of trainers and operations experts are fully accessible for any reason.

Do you offer support for marketing?

YES, we LOVE marketing and have cracked the “code” with how to market PAINT. Whether marketing through social media, events, community engagement, or relationship development (and more) we support you all the way!

Do you help with grand opening?

We love celebrations and PAINT’s grand opening is a celebration to remember. There are several elements that go into a grand opening and we are here to help from start to finish.

Support: POS
All PAINT Nail Bar locations utilize “Booker by Mindbody” software to effectively manage all
elements of the business. Booker is an intuitive software that includes appointment
management (internal and online,) POS, product inventory, detailed reporting, and “smart
marketing.” PAINT Nail Bar franchise owners have access to ongoing training and support
from Booker, and our franchise management team has intimate knowledge of the software
to provide PAINT personalized guidance.

Support: Training
Our Franchise Owner Training is ongoing - we provide continuous opportunities to expand
and elevate our Owners' knowledge and understanding of the “PAINT Fundamentals” and

What Does the Training Involve?
Pre-opening, PAINT Owners are required to attend two “phases” of training at PAINT Nail
Bar Headquarters in Sarasota, FL. We often refer to these two phases as “3-Day PAINT
Immersion.” We deep dive into day-to-day PAINT operations, discuss the philosophy and
the “why” behind our systems and protocols, and ultimately equip our owners and their
managers to deliver the PAINT experience seamlessly upon opening.

Upon Grand Opening, our owners and founders visit on-site to celebrate and support.
Post-opening, our Director of Franchise Training provides several days of on-site training
and support to ensure that every PAINT Nail Bar is set up for success from the start.
Our Director of Franchise Operations and Director of Franchise Training continue to work
intimately with every PAINT owner via phone, webinars, and on-site visits, whether weekly
monthly, quarterly, or annually.

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